A national CPG sales and marketing services company was in the middle of a critical Oracle ERP transformation when new leadership inherited a program in crisis: fragmented vendor relationships, repeated failed go-lives, and no accountability structure in place. ConsultNet stepped as a solutions partner, introducing a fit-for-purpose talent model and centralized governance framework that stabilized delivery and enabled a landmark go-live impacting 20,000 employees, with zero hypercare issues.
RESULTS AT A GLANCE
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- Successful go-live for 20,000 employees across Workforce Management / HCM
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- Zero hypercare issues post go-live
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- Resource attrition reduced to under 5%
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- Improved resource quality and consistency across all strategic workstreams
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- Centralized accountability and governance model established
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- Streamlined contractor spend with full visibility into resource activity
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- Restored executive confidence in transformation delivery
CHALLENGE
When new leadership took over the organization’s enterprise applications function, they inherited a highly fragmented delivery environment. Multiple vendors had been engaged under prior leadership with little structure, no clear ownership, and no mechanism for accountability.
Key challenges included:
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- Disparate, siloed resources from multiple vendors with limited collaboration and no cross-functional visibility
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- No clarity on who was doing what, why resources were engaged, or how many were active at any given time
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- Lack of governance across external partners, no clear ownership or escalation path
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- Low-quality resources and high attrition driving inconsistent delivery across workstreams
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- Three missed or delayed go-live milestones, including critical payroll errors that impacted executive compensation
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- Escalating contractor spend with no measurable outcomes to show for it
Without intervention, the organization faced continued delays, rising costs, and further erosion of executive confidence in a transformation that was already a top-three CIO priority.
SOLUTION
ConsultNet moved beyond reactive staffing to introduce a structured, solution-oriented engagement model built around four core principles.
1. EstablishingAccountability and Governance
We created a single point of accountability for talent, performance, and partnership, giving leadership a dedicated relationship they could rely on at any time. Structured oversight and resource management gave the team full visibility into workforce activity and progress for the first time since the transformation began.
2. Delivering Fit-for-Purpose Talent
Rather than deploying bench resources, ConsultNet built custom-recruited, role-specific teams aligned directly to the client’s business priorities. Every placement was screened for both technical capability and cultural fit, ensuring resources could execute in the client’s environment from day one.
Roles deployed across the engagement:
Oracle ERP Architecture & Integration
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- Oracle Finance ERP Solution Architect + Oracle OIC Solution Architect
Program and Transformation Leadership
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- Transformation Program Manager + WFM Platform Implementation Manager
Quality Assurance and Testing
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- Enterprise Applications UAT Lead
Platform and Domain Specialists
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- Oracle Billing Platform BA, WMS Platform Consultant + Salesforce Product Owner
3. Aligning Talent to Transformation Priorities
Every resource was deployed with a clear mandate tied to the client’s transformation roadmap, not just a job description. This alignment, combined with structured scorecarding and ongoing performance management, ensured resources were contributing strategically and not just filling seats.
4. Flexible, Scalable Delivery
Our model allowed the client to scale resources up or down based on transformation phases, respond quickly to shifting priorities, and maintain continuity without disruption, all without the administrative burden of managing multiple vendor relationships.
**Solution Highlight: From Fragmentation to Focus
ConsultNet replaced a fragmented vendor environment with a unified delivery model combining high-quality talent, structured governance, and clear accountability. This shift enabled the client to move from reactive execution to proactive transformation.
DELIVERING LASTING IMPACT
ConsultNet’s partnership fundamentally changed how the client executed its ERP transformation.
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- Stabilized Delivery — High-quality, strategically aligned resources improved execution across Finance, HCM, Integration, and Workforce Management workstreams simultaneously.
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- Successful Go-Live — A critical workforce management rollout impacting 20,000 employees was delivered on time with zero post-launch hypercare issues.
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- Cost Avoidance — Eliminating post-go-live remediation cycles and significantly reducing attrition-driven rework delivered measurable savings compared to the incumbent model.
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- Restored Confidence — Leadership gained trust in both the delivery model and the transformation itself. What was once a high-risk program became a controlled, successful execution, not because of better luck, but because of a better model.
WHY CONSULTNET
ConsultNet delivered more than talent. We brought an integrated delivery model that combined people, process, and accountability, with high-quality fit-for-purpose teams aligned to business goals, the flexibility to scale with transformation demands, and a partnership approach focused on outcomes, not activity.
