A leading liberal arts institution was expanding their ServiceNow HRSD environment while maintaining a Workday payroll integration that was working exactly as intended. Their existing partner wanted to replace Workday entirely with a full ServiceNow migration regardless of what the client actually needed. Feeling unheard and steered toward a solution that didn’t reflect their operational reality, they went looking for a partner who would listen first. That’s when they came to ConsultNet.
RESULTS AT A GLANCE
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- Seamless Workday and ServiceNow integration delivered without operational disruption
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- Nearly 3x cost savings compared to the single-vendor path being pushed by the previous partner
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- Prior implementation issues cleared and program stabilized
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- A trust-based partnership that the client now actively champions
CHALLENGE
The institution’s technology environment was functioning well in important ways. Workday was managing payroll effectively, ServiceNow was supporting HRSD operations, and both platforms had earned their place in the organization’s ecosystem. The problem wasn’t the technology; it was the relationship with their existing partner, due to an agenda that didn’t align with the client’s goals.
Months of pressure to abandon Workday in favor of a full ServiceNow consolidation had created friction, eroded trust, and stalled meaningful progress. The client needed someone willing to work within their reality rather than redefine it.
SOLUTION
ConsultNet’s platform-agnostic approach immediately changed the dynamic. Rather than prescribing a direction, we listened, aligned with the client’s vision, and built a solution around their operational reality.
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- Architected and delivered a seamless integration between Workday and ServiceNow, connecting all HR lifecycle modules with their new Center of Excellence
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- Provided dedicated Project Managers and developers to stabilize the program and clear issues left behind by the previous engagement
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- Delivered a fully integrated dual-platform environment that preserved what was working while expanding what was needed
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- Achieved nearly 3x cost savings compared to the full migration path the client had been pressured to pursue
DELIVERING LASTING IMPACT
The client is now operating with a fully integrated Workday and ServiceNow environment built around their needs The go-live marks the end of a project and the beginning of a long-term partnership grounded in trust, transparency, and results.
