CHALLENGE
When a multi-brand retailer approached us with an urgent need to fill several direct hire help desk positions within a week, we understood the high stakes involved. The IT department was critically understaffed, and immediate support was essential. Recognizing that success required more than just filling the roles, we leveraged our deep relationships and thorough understanding of both the client and the candidates.
SOLUTION
-
- Through a detailed discussion we uncovered the issues that had led to past failures and to clarify the specific needs for this urgent requirement.
- It was revealed that previous candidates had fallen short due to a mismatch in technical skills or poor cultural fit. It was necessary for candidates to have the right technical expertise and personality to excel in a fast-paced, collaborative environment.
- The vetting process was both comprehensive and efficient, beginning with initial screenings to evaluate technical competencies and cultural fit.
- Candidates who met our criteria were then presented to the client for a streamlined, one-interview process, designed to save time while ensuring quality.
- Throughout this period, we maintained close communication with the client, providing feedback after each interview and adjusting as needed.
RESULTS AT A GLANCE
In the end, we presented several qualified candidates, and the client hired all but one of them immediately. Thanks to our deep understanding of the client’s needs and our ability to quickly identify and vet the right talent, we were able to fill all positions within a week. The client was thrilled with the outcome, and the new hires quickly became valuable members of the team.
Looking for a trusted partner for your direct hire needs? Connect with SVP of Direct Search Solutions, Michael Berlin, or visit our Direct Search page to learn more.
