The primary challenge for one of the largest credit organizations in the United States, was aligning with the manager’s expectations and overcoming past disappointments with vendors who failed to listen. The nuanced requirements for roles in infrastructure and cybersecurity projects were initially met with misalignment, underscoring the need for a refined approach in understanding and fulfilling these specialized needs.
SOLUTION
Through persistent engagement, active listening and feedback incorporation, ConsultNet adapted its strategy to closely align with the client’s needs. This approach included:
-
- Tailoring candidate selection to meet the precise requirements outlined by the credit union manager.
- Maintaining availability and openness to feedback, even during international travel, to ensure responsiveness and adaptability.
- Leveraging deep industry knowledge to place highly specialized contractors quickly, sometimes without the need for an interview due to the high level of trust and confidence in ConsultNet’s vetting process.
- Navigating the shift to remote work necessitated during the pandemic, proving that productivity could be maintained across various states.
RESULTS AT A GLANCE
-
- Assisting in scaling both consultants and full-time employees, contributing to a 40% growth in the cybersecurity department since the partnership began.
- Reducing the average time to hire to approximately 7 days, with a two-step interview process focused on team fit, showcasing the trust in ConsultNet’s vetting and screening process.
- Successful placement of critical roles such as SOC Managers, Security Risk Analysts, and Cybersecurity Analysts, significantly bolstering the credit union’s security posture.
- Becoming a trusted advisor for the CTO and leadership team, providing insights on market trends, salaries, employer branding, and team restructuring.
